Emotional Intelligence:
Emotional Quotient (EQ) relates to the ability or skill to understand, evaluate and manage the emotions of one’s self and others. It provides competency to balance emotions and reason so as to maximize long term happiness and relationships
Components of Emotional Intelligence:
Our emotional intelligence determines our potential for learning the practical skills based on the five elements:
· Self-awareness
· Motivation
· Self-regulation
· Empathy
· Social Skills
Our emotional competence shows how much of that potential we have translated into on-the-job capabilities. Following diagram is showing components of Emotional Intelligence:
· Self Awareness- Self awareness means knowing one’s internal state, preferences, resources and intuition. We can further divide self awareness into emotional awareness, accurate self assessment and self confidence.
a. Emotional Awareness- It is recognizing one’s emotions and their effect.
b. Accurate Self Assessment- This means knowing strengths and weakness about oneself.
c. Self Confidence- It is a strong sense of one’s self worth and capabilities.
· Self Regulation- Self regulation is the process of managing one’s internal state, impulses and resource. This could be into following parts:
a. Self Control- self control means keeping disruptive emotions and impulses in check.
b. Trustworthiness- it means maintaining standards of honesty and integrity.
c. Conscientiousness- Taking responsibility for personal performance
d. Adaptability- Flexibility in handling change.
e. Innovation- Being comfortable with novel ideas, approaches and new information.
· Motivation- Motivation is emotional tendency that guide or facilitate reaching goals. The dictionary meaning of motivation is “The psychological feature that arouses an organism to action toward a desired goal; the reason for the action; that which gives purpose and direction to behaviour”. Following s are parts of motivation:
a. Achievement Drive- Striving to improve or meet a standard of excellence.
b. Commitment- Aligning with the goals of a group or organization.
c. Initiative- Readiness to act on opportunities.
d. Optimism- Persistence in pursuing goals despite obstacles and setbacks.
· Empathy- Empathy refers to the ability to recognise another’s emotional state. It can divided into following parts:
a. Understanding Others- Sensing other’s feelings and perspectives and taking an active interest in their concerns.
b. Developing Others- This means sensing others’ development needs and bolstering their abilities.
c. Service Orientation- This refers to anticipating, recognising and meeting customer needs.
d. Leveraging Diversity- Leveraging diversity means cultivating opportunities through different kind of people.
e. Political Awareness- This refers to reading group’s emotional currents and power relationships.
· Social Skills- Social skills refer to our adeptness at inducing desirable responses in others. Followings are parts of Social Skills:
a. Influence- Wielding effective tactics for persuasion.
b. Communication- Listening openly and sending convincing messages.
c. Conflict Management- Negotiating and resolving disagreements.
d. Leadership- Inspiring and guiding individual and groups
e. Change Catalyst- Initiating and managing change.
f. Building Bonds- Nurturing instrumental relationships.
g. Collaboration & Cooperation- Working with others toward shared goals.
h. Team Capabilities- Creating group synergy in pursuing collective goals.
